Well-being of the patient

At Fresenius, our aspiration is: better medicine for more and more people. Our commitment to always strive for the highest quality in our products, services, and therapies is derived from this.

The most important non-financial aspect by which we measure our success is our patients’ well-being. We achieve this through the medical quality of our treatments and services, the safety and quality of our products, as well as through patient satisfaction in the individual business segments and the protection of personal data.

With the Service Monitor, Fresenius Helios records patient satisfaction

Quality of our products, services, and therapies

Our patients’ health depends on the quality of our products, services, and therapies. All business segments therefore contribute toward increasing the overall quality and efficiency of health care. This allows us to provide access to high-quality and affordable medical care for a growing number of people.

To achieve this, it is important that every Fresenius employee ensures that all applicable quality and safety regulations are consistently adhered to in his or her area of responsibility. Our employees who are directly involved in manufacturing products or providing medical services in our production plants, care centers, and clinics have a special obligation to exercise due care.

In all our business segments, we have sophisticated, value-enhancing processes in place that are geared toward efficiency and the needs of our customers. In the area of quality management, we focus on monitoring and managing these processes and improving procedures by means of performance indicators.

The individual business segments adapt their quality management systems to their respective business models and set priorities accordingly. We present the specific requirements, management approaches, and results in separate sub-sections for each business segment.

The musician Alvaro Soler entertains children on the oncology ward at Helios hospital Berlin-Buch.

Protecting data

As a globally operating company, we process the personal data of our patients, employees, customers, suppliers, and other business partners. We take responsibility for handling the data entrusted to us with care. This has priority for Fresenius as a trusted partner. We continuously enhance our data protection measures to fulfill our responsibility.

Fresenius respects the right to informational self-determination and the privacy of all those from whom we receive data in the course of our business. This also includes the processing of personal data by third parties on our behalf. This commitment is set out in the Fresenius Code of Conduct.

Data protection is a core task for us at Fresenius. We therefore constantly work on developing our data protection management systems to tackle new challenges. Operational activities in the area of data protection management are the responsibility of the functional departments. The functional departments are supported by basic processes of our Compliance Management System, such as risk analysis or investi­gation of possible data protection violations. We continuously work to fulfill the requirements of the EU General Data Protection Regulation (GDPR) and other applicable national data protection regulations.

For more information about how we protect data see the Non-financial Report.