The commitment of our more than 300,000 employees worldwide forms the basis of our success. Their achievements, skills, and dedication help our business segments to hold leading positions in their respective markets.

Reporting in this chapter encompasses three categories that we deem essential:

Further, diversity has been identified as material to our company as well, and is therefore presented on the section Diversity of this report.

The importance we attach to personnel issues is also expressed in our structure: the Group Management Board member responsible for law, compliance, insurance, and personnel is responsible for the interests of employees. This Management Board member also holds the position of Labor Relations Director. The business models of each of our four business segments set different operational requirements for the management of key matters. In the following section, we will therefore report on Group-wide as well as segment-specific personnel concepts and measures.


Working conditions, recruitment and employee participation