Serving the well-being

At ­Fresenius, our aspiration is: better medicine for more people. We commit ourselves to strive for the highest quality in our products, services, and therapies.

Our patients’ well- being is the main non-financial aspect in the ­Fresenius Group to measure our success. We achieve this through the medical quality of our treatments and services, product safety and quality, as well as protection of personal data and patient satisfaction.

Quality of our products, services, and therapies

We place great importance on the high quality of our products, services, and therapies. The patients’ health depends on it. All business segments make an overall contribution to increasing the quality and efficiency of health care. This will enable access to high-quality and affordable medical care for a growing number of people.

It is important that every ­Fresenius employee ensures that all applicable quality and safety regulations are consistently adhered to in his or her area of responsibility. Our employees in production plants, care centers, and clinics have a special duty of care while working in the manufacturing of products or providing medical services.

In our business segments, we focus on value-enhancing processes oriented toward efficiency and the needs of our customers. With our quality management, we aim to monitor and manage them on the basis of performance indicators, as well as to improve procedures.

The business segments adapt their quality management systems to their respective business models, resulting in dif­ferent approaches. We therefore present the specific requirements, management approaches, and results in separate sub-sections for each business segment.

For more information about the quality of our products see the Non-financial Report.

Protecting Data

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As a globally operating company, we process personal data of our customers, business partners, employees, and patients. We take responsibility for the careful handling of their data. This has priority for Fresenius as a trusted partner. We continuously develop our data protection measures to fulfill our responsibility towards our patients, employees, and other partners.

Fresenius respects the right to informational self-determination and the privacy of all persons of whom we receive data as part of our business. This includes processing of personal data by third parties on our behalf. This commitment is voiced in the Fresenius Code of Conduct.

To implement the requirements of the EU General Data Protection Regulation (GDPR), effective since May 25, 2018, we have improved our data protection management system through a number of measures. We have strengthened our data protection organization and continuously developed our data protection management system. From a Fresenius Group perspective, data protection is a focus risk area in compliance. In this context, operational measures of data protection management are the responsibility of the functional departments. Basic measures, such as risk assessments or monitoring, are supported by the Compliance Management Systems.

For more information about how we protect Data see the Non-financial Report.